Apr 25, 2012 Yenruedee Nonmee

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Really, the only thing going for this place is the location. Beachfront room right on a (relatively) clean and quiet beach, a good place for families with kids. Unfortunately, the rooms are sub-standard, and in serious need of refurbishment (shower head not attached to the water hose, no wifi in rooms, no English TV channel, no in-room phone, barely sufficient air-conditioner, complimentary shampoo bottles of another hotel that smelled like used urinal cakes, no face towels, no beach towels, no mini-bar and so on...) Actually it was our second trip here, so the room standard wasn t a suprise, we returned for the location. The worst thing is the arrogant attitude of the management. Most of the staff were quite friendly, but the manager made it very clear that performing even basic functions as someone working in customer service was above him. When paying 2000 baht for a meal, you don t expect your food shoved onto your table edge from the lower level without a word or a smile (come on, it s only one step you need to go up). Communal dishes need side plates, not just some extra cutlery thrown on the plate. He served us the wrong dish (chicken instead of pork, there were only two choices for the barbecue skewers, we ordered by pointing to the food on display, saying pork in English and Thai, having the cook confirm pork , and write pork down on the bill). When bringing this to the staff s attention, the only solution we could arrive at was ordering (and paying for) a second dish with the correct meat. All we got from the manager was a look of disgust and spite, and yes our bill was presented to us for 2 pork barbecue . Someone in his position would know from experience how to solve simple issues like this for guests. It occurred to me that he just doesn t care. Really horrible atmosphere, and I will never return there. <span style="display:none">[R24 integr.ERR:escaping]</span>

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