Jul 15, 2011 THANA NA NAGARA

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We were kept waiting outside the airport for one hour and had to make 3 phone calls to the hotel for the complimentary airport transfer on arrival.The so-called VIP suite (We booked 2 VIP suites) for which we paid THB 2800 each was old, dark,dingy,poorly maintained/serviced/cleaned.Could not pull back the old curtain over the window the wooden frame of which was rotten. No guest information, no tea/coffee making and other facilities that one has come to expect at this price level. There was also a security issue. We talked to the Manager and asked for partial or full refund on deciding to leave after two hours there. This was the only nightmare experience we encountered during the four weeks of staying at various excellent hotels/resorts in Bangkok, Samui, Nakhonsrithammarat,Cha-am, Huahin, Chiang Mai, Chiang Rai, the Golden Triangle. <span style="display:none">[R24 integr.ERR:escaping]</span>

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